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Identification of the contracting parties

terms and conditions


Martin Papanek - CB Medical
Kukučínová 8
Bratislava 831 03

ID: 35331712
VAT NUMBER: SK1039072980


A natural or legal person who purchases products from the Site

1. Order and conclusion of the purchase contract

The order is a draft purchase contract. Purchase contract is understood to be a "Contract concluded at a distance" pursuant to Act No. 108/2000 Coll. paragraph 3, § 9, concluded by the seller and the consumer on the basis of mail order. The purchase contract, on the basis of which the sale of goods by the Seller to the Buyer is made, arises on the basis of the order confirmation, at the moment of receipt of the ordered goods by the Buyer. All other requirements and obligations arising from the implementation of mail order sales are set out below and are governed by the obligations arising from the above-mentioned law.

Orders placed via are considered binding. By placing an order, the buyer confirms that he/she has read these terms and conditions and that he/she agrees to them.

The order becomes valid at the moment when the buyer receives a confirmation e-mail to the address he/she specified when ordering. In the event that the Buyer places an order through the online store and no confirmation e-mail is received at the Buyer's e-mail address, the order is not valid and the Buyer is obliged to repeat the order or arrange to order the goods by e-mail or telephone.

The order loses the character of a binding document if there is a violation of the conditions agreed at the time of confirmation (incompleteness of the order, change of price for goods and transport, method and date of delivery). In this case, the Seller shall contact the Buyer by email or telephone and agree on new delivery terms. If the buyer agrees to the modified terms, he confirms this by email, which is considered binding.

The validity of the electronic order is conditioned by a properly completed order form (prescribed data and requirements).

By completing a binding order within the online store, the buyer gives the seller consent to the collection and archiving of personal data about the buyer and their purchases. The Seller undertakes not to disclose the data to any third party. Exceptions are the data necessary for the transport of goods (name, surname, address and in some cases telephone number for the contact of the carrier with the customer).

Title to the goods shall pass to the buyer upon full payment and acceptance.

The place of delivery is the address specified by the buyer in the order form.

2. Purchase price, right to change it

The Buyer is obliged to pay the Seller the purchase price of the goods agreed in the Purchase Contract and/or according to the Seller's price list valid at the time of the conclusion of the Purchase Contract, including the cost of delivery of the goods in the form of a non-cash transfer to the Seller's account.

The Seller reserves the right to change the purchase price. Valid purchase prices are confirmed to the Buyer at the time of order confirmation. If, at the time of dispatch, the purchase price of the goods is lower than that on the confirmed order, the goods shall be delivered to the Seller at the purchase price in force at the time of dispatch. If the sale price is higher than the price stated on the order, the Buyer is informed and the situation is resolved by mutual agreement between the Buyer and the Seller.

If the Buyer pays the Seller the purchase price by wire transfer, the date of payment shall be deemed to be the date on which the full purchase price is credited to the Seller's account.

The Buyer is obliged to pay the Seller the purchase price for the agreed goods within the period according to the purchase contract, but at the latest upon receipt of the goods.

All promotions are valid while stocks last, unless otherwise stated for a specific product.

3. Purchase price, right to change it

On the part of the buyer

In accordance with the law, the buyer has the right to withdraw from the contract within 7 working days from the date of receipt of the goods in accordance with § 12 (1) of Act No. 108/2000 Coll. on consumer protection in door-to-door sales and mail order sales, as amended.

If this is the case, the buyer must:

a) contact the Seller in writing with a request to withdraw from the contract, specifying the order number and date, the specification of the goods, the manner in which the Seller is to return the performance already received, in particular the account number and/or postal address.

b) the goods must be: in the original undamaged packaging, unused, undamaged, complete, the returned goods must be part of the proof of purchase of the goods, the buyer must send the goods by registered mail and insured, as the seller is not responsible for its possible loss on the way to us.

If all of the above conditions for returning the goods are met, the seller will send the money by bank transfer to the buyer's account no later than 10 working days after physical receipt of the goods. The amount refunded will be equal to the invoiced price for the goods including postage, if postage was charged on delivery. If postage was not charged, only the purchase price will be refunded.

In the event that the above conditions are not fulfilled by the buyer, the seller will not be able to accept the withdrawal from the consumer contract and the goods will be returned at the buyer's expense.

From the seller's side

The Seller reserves the right to cancel the order (draft purchase contract) or part of it in cases where the goods are no longer produced or are unavailable on the market. If this situation arises, the customer will be contacted by e-mail or telephone to agree on the next course of action. If the buyer has paid the deposit or the full amount of the purchase price, this amount will be transferred back to his account or address within three working days.

Delivery terms and transport

Delivery conditions

The delivery terms of the object of performance (ordered goods) will be according to the availability of goods and operational possibilities realized in the shortest possible time, usually within 10 days from the issuance of the order, in exceptional cases the delivery time may be longer, which will be notified to the buyer.

The Buyer is obliged to take delivery of the goods at the place specified in the Buyer's acceptance of the order by the Seller.

The buyer is obliged to inspect the shipment, i.e. the goods as well as their packaging immediately after delivery. In the event that the Buyer discovers that the goods or the packaging of the goods are mechanically damaged, he is obliged to notify the carrier and check the condition of the goods in his presence. In the event that damage to the goods is found, the Buyer shall make a record of the extent and nature of the damage to the goods, which shall be certified as correct by the carrier. On the basis of the record so made and delivered to the Seller, the Seller may subsequently provide for the rectification of the defect in the goods, a discount on the goods or, in the case of irreparable defects in the goods, deliver new goods to the Buyer.

The place of collection is determined on the basis of the buyer's order. The delivery of the object of performance to the specified place shall be deemed to be the fulfilment of the delivery. Transport to the destination address is always ensured by the Seller. The consignment of goods shall always include a tax receipt, which also serves as a warranty certificate.

Seller provides delivery of goods throughout the Slovak Republic.

If the Buyer orders products with different delivery times, the Seller will dispatch the shipment only after the entire order has been completed. In this case, the delivery time that is the longest among the ordered products shall apply.

The Seller shall not be liable for any delay of the shipment caused by the carrier - courier company or Slovak Post.


The price for postage and packing depends on the type of shipping or payment that the buyer chooses in the order:

a) within Slovakia: Slovak Post, according to the valid price list:

b) personal collection - 0€

Address for personal collection: Michal Papanek, Studená 2, Bratislava 821 04.

c) courier company is the price for delivery to the address: 10,00€ / shipment.

Delivery of goods outside the territory of the Slovak Republic is solved individually, based on the current conditions of carriers. This fact is not supported by the online shop system, therefore the price indicated on the order cannot be considered final. The actual shipping price will be calculated by the seller upon receipt of the order and will be notified to the buyer. On the basis of the new calculation, the buyer can either cancel or confirm his order.

Payment methods

  1. Payment by bank transfer


In the order confirmation you will be sent the necessary details for the bank transfer. Please pay close attention to them so that we can correctly identify your payment (please enter the order number in the variable symbol). It may take 1-3 working days to credit your account.

  1. Online payment by card - STRIPE
  2. Payment on delivery - tovar you will pay to the carrier upon delivery.

Warranty period

The guarantee period for the performance of consumer contracts (Act No. 40/1964 Coll., the Civil Code, as amended) is set until the date of minimum durability indicated on the food packaging.


The Complaints Procedure is governed by the provisions of the Civil Code, the Commercial Code and the Consumer Protection Act in the area of complaints. The Complaints Procedure applies to goods purchased by the Buyer from the Seller in the form of e-commerce on the Seller's e-commerce website.

The Buyer is obliged to claim defects in the goods from the Seller without undue delay, otherwise the Buyer's right against the Seller to have the defect removed free of charge expires.

The Buyer has the right to claim from the Seller only for goods that have defects caused by the manufacturer, supplier or the Seller, are covered by warranty and were purchased from the Seller.

The Buyer shall claim by writing a claim report and sending it to the email address, or via Slovak Post to the Seller's address. Upon receipt of the protocol, the Seller shall discuss with the Customer by telephone or e-mail the manner of handling the complaint.

The Seller does not accept the claimed goods by cash on delivery. In case of a complaint, the Buyer is obliged to send the goods by registered letter by post or by a forwarding company.

Personal data and their protection

By concluding the purchase contract, the buyer declares that he agrees within the meaning of § 11 of the Act. 122/2013 Coll. on the protection of personal data, as amended by later legislation, that the Seller processes and stores his personal data in the scope of name, surname, address, e-mail, telephone number, which are necessary in the activities of the Seller and processes them in all its information systems. The Seller undertakes to handle and dispose of the Buyer's personal data in accordance with the applicable laws of the Slovak Republic. Consent to the processing of personal data may be withdrawn by the Buyer at any time in writing.

Final provisions

All legal relations arising between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. In matters not regulated by these terms and conditions, the relevant provisions of the Civil Code, the Commercial Code and the Consumer Protection Act shall apply.